What does the price include?
All the facilities listed under the room type are included in the room
price. To see the facilities, just click on the room name. You can see
if breakfast or anything else, such as taxes, are included by rolling
your curser over the text in the column called ‘Conditions’. This
information will also be in your confirmation email and on ‘
My Travel-Venus’.
How do I know my reservation is confirmed?
As soon as you have completed the booking process the confirmation page
appears. This page shows all of your reservation details, including the
booking number and your pin code, so you can access your confirmation
online at ‘
My Travel-Venus’. We also send you a confirmation email with all your booking information.
Can I cancel or change my reservation through Travel-Venus.com?
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘
My Travel-Venus’.
Please, remember to check the hotel’s cancellation policy before making
any changes to your booking. Non-refundable rooms and other special
deals can have a different cancellation policy. Room specific
cancellation information is included beside the room type under the
‘Conditions’ column.
Where can I find the address of the hotel?
You can see the hotel’s address at the top of the hotel’s page on
Travel-Venus.com. It is also included in your booking confirmation email.
Where can I find the hotel’s telephone number and/or email address?
All of the hotel’s details, including telephone and email address, are
provided in the online booking confirmation, confirmation email and in
My Travel-Venus.
How can I see how much a hotel room costs?
Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.
We have children; can we get extra beds/cots in the room?
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